At Salomon Shop, we approach the integrity of our service with the same precision that defines our curated collection of collaborative sneakers and performance footwear. We understand that the pursuit of perfect style and fit is a personal journey. If your purchase does not meet your expectations, our returns and exchange process is designed to be as seamless and considered as the products we offer.

Our Policy

You may return or exchange most unworn, unwashed, and undamaged items in their original packaging, with all tags and labels attached, within 15 days of the delivery date. For your protection, we recommend using a trackable shipping service.

Please Note: Due to their exclusive and often limited-edition nature, items from our collaboration collections (e.g., Salomon x 11 By Boris Bidjan Saberi, Salomon x Comme des Garçons, Salomon x MM6 Maison Margiela, etc.) are final sale and cannot be returned or exchanged unless they arrive faulty or not as described. This policy ensures the collectible value and integrity of these unique partnerships are maintained for all our clients.

The Returns & Exchange Process

  1. Initiate Your Request: Within the 15-day window, please contact our customer service team at [email protected] to initiate the process. Include your order number and details about the item you wish to return or exchange.
  2. Receive Instructions: We will respond promptly with a Returns Authorisation number and detailed instructions on where to send your parcel. Please do not send returns without this authorisation, as we cannot process them without it.
  3. Ship Your Return: Securely pack the item(s) in their original packaging, include the completed returns form (see template below), and ship them to the address we provide. Please note that original shipping costs are non-refundable.
  4. Inspection & Processing: Once received, our team will inspect the returned item(s) to ensure they meet our return conditions. Upon approval, we will process your refund or dispatch your exchange item.

Refund Timeline & Method

After we receive and approve your return, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or your PayPal account). Depending on your bank or card issuer’s policies, it may take additional time for the refund to be fully reflected in your account.

For exchanges, we will ship the new item to you via our standard shipping method once the return is approved. You will receive a new tracking number via email.

Returns Request Template

To expedite your request, please use the following template when emailing us at [email protected]:

Subject: Returns Request – Order #[Your Order Number] Dear Salomon Shop Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Size: [Size of the Product] Reason for Return/Exchange: [e.g., Incorrect size, change of mind, etc.] Please provide me with the Returns Authorisation number and further instructions. Thank you, [Your Full Name] [Your Email Address associated with the order]

Need Further Assistance?

Our commitment to a superior customer experience extends to every aspect of your journey with us. For any questions regarding returns, exchanges, or your order, please do not hesitate to contact our dedicated team at [email protected].

Salomon Shop Team