FAQ

We specialise in Salomon footwear and their exclusive high-fashion collaborations. Our collection includes Salomon originals as well as limited editions from collaborations with 11 By Boris Bidjan Saberi, And Wander, Comme des Garçons, Kith, MM6 Maison Margiela, Pas Normal Studios, Ranra, Slam Jam, The Broken Arm, and Wood Wood.

Absolutely. We curate only 100% authentic Salomon products and their collaborative releases. Each item is carefully selected and hand-picked from authorised sources to ensure the highest quality and authenticity for our customers.

Yes, we frequently stock limited edition collaborative releases that blend performance footwear with avant-garde fashion aesthetics. These exclusive drops are highly sought after by collectors and enthusiasts alike.

We offer global delivery to most countries worldwide. Currently, we are unable to ship to certain parts of Asia and some remote regions. During checkout, you can enter your address to confirm availability for your location.

We offer two shipping methods:
– Standard Shipping (£12.95): 10-15 business days via DHL or FedEx with full tracking
– Free Shipping (orders over £50): 15-25 business days via EMS (no full end-to-end tracking)

All orders require 1-2 business days for processing before dispatch. Our team meticulously verifies, hand-picks, and packages each order to ensure your products arrive in perfect condition.

Any applicable import duties, taxes, or customs clearance fees are the responsibility of the customer and are not included in the product or shipping costs. These charges vary by country and are determined by your local customs authority.

Our free shipping option via EMS does not include full end-to-end tracking to keep costs economical. For complete visibility of your parcel’s journey, we recommend selecting our Standard Shipping option with DHL or FedEx.

We accept returns within 15 days of delivery. Items must be unworn, in their original condition, and with all original packaging and tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate address for your location.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.

Yes, we use industry-standard encryption and security measures to protect your personal and payment information. We do not store your complete payment details on our servers.

No, you can checkout as a guest. However, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience for future purchases.

If you selected Standard Shipping, you will receive a tracking number via email once your order is dispatched. You can use this number on the DHL or FedEx website to monitor your package’s progress. Free shipping orders via EMS do not include full tracking.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will attempt to accommodate your request if your order hasn’t yet entered the processing stage.